Al Khail Agent App: Calls & SMS From the Office Lines, Linked to Every Lead

The Challenge

Real estate agents frequently communicate with prospects and customers while away from their desks. Using personal communication channels or disconnected tools can make it difficult to maintain consistent records of calls and messages within the company's CRM.

Al Khail needed a mobile solution that connected agent communications to its existing office infrastructure and lead management workflows.

Our Solution

We developed a mobile app that lets agents call and text customers through the office's 3CX phone system and SMS gateway. Calls are recorded, messages are logged, and communication activity is associated with the relevant CRM lead.

The app connects mobile convenience with the company's existing communication and customer management systems.

Key Features

• Office-line calling Make customer calls through the integrated 3CX phone system.
• SMS integration Send customer messages through the connected SMS gateway.
• Call recording Record calls made through the integrated system.
• Message logging Maintain records of SMS interactions.
• CRM lead integration Link calls and messages to the appropriate customer lead.
• Mobile access Enable agents to manage customer communications from their phones.

The Result

Al Khail Real Estate gained a dedicated mobile communication tool that connects agent calls and messages with its existing CRM workflows. The app supports more consistent interaction records while allowing agents to work from their mobile devices.