Al Khail Real Estate: Omni-Channel Calls & SMS CRM

The Challenge

Real estate agents handle frequent calls and messages while managing multiple customer enquiries. When communication records are disconnected from CRM leads, teams can struggle to maintain complete interaction histories and understand the context of each conversation.

Al Khail needed a centralized communication workflow that connected calls and messages directly to customer records.

Our Solution

We built a platform that integrates with Al Khail's CRM and telephony systems to record calls, log SMS communications, and associate interactions with the correct lead. The system provides access through both a web interface and a mobile application.

Key Features

• CRM integration Connect communication activity with existing CRM lead records.
• Call recording Record agent calls through the integrated phone system.
• SMS logging Maintain records of customer text-message interactions.
• Lead-linked history Associate calls and messages with the relevant lead.
• Web and mobile access Support communication workflows across devices.
• Connected operations Bring telephony and customer relationship management into one workflow.

The Result

Al Khail Real Estate gained a connected communication platform that links agent calls and SMS activity with CRM leads. This provides a more centralized record of customer interactions and supports continuity across the sales process.