NISC Case Management: Secure Casework for a UK Sharia Council

The Challenge

Managing sensitive cases involves multiple stages, communications, deadlines, and supporting records. When information is spread across spreadsheets and email threads, it becomes harder to maintain a clear case history, monitor outstanding actions, and ensure notices are handled on time.

NISC needed a centralized system that could organize casework while maintaining a traceable record of activity.

Our Solution

We built a dedicated case management application that organizes applications into clear queues and tracks their progress through the case lifecycle. Automatic notice timers help the team monitor time-sensitive steps, while the case history provides a record of activity from submission to completion.

Key Features

• Online case intake Manage applications submitted through the website.
• Case queues Organize applications by their current stage and required action.
• Notice timers Automate reminders and timing for relevant notices.
• Case history Maintain a record of case activity and progression.
• End-to-end workflow Support cases from initial submission to final certificate.
• Centralized records Replace fragmented spreadsheet and email tracking with a dedicated system.

The Result

NISC gained a centralized digital workspace for managing its casework. The system provides clearer case queues, structured notice tracking, and a more accessible history of case activity throughout the application lifecycle.